OpEx Solutions, Inc.

'There is nothing so useless as doing efficiently
that which should not be done at all'.

—Peter F. Drucker.

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A Ten-year Journey of Excellence

by Vivian Sullivan, OpEx Solutions

 

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Defining excellence for a company’s growth is the key to achieving it. Studies by management research groups show that a very small fraction of companies have a sustained journey of excellence and most of these have some common characteristics. Here is one of our own case studies that has had a ten-year journey of excellence and is poised to continue that journey for another ten years.

What exactly are some of the characteristics that make this company a company of excellence?

  • Year-over-year growth of 50%
  • Stable and capable people with low to no attrition
  • Customer stability drives repeat business

OpEx Solutions, Inc. (OSI) celebrates its tenth anniversary in 2019. The company could not have experienced its steady growth without the clients that made this possible. To this day, the first patrons that trusted OSI as their partner in the journey towards operational excellence are still on the journey with us. OSI thanks our clients for placing their confidence in us and will always strive to be worthy and reliable partners.

On April 29, 2009, OpEx Solutions, Inc. (OSI), was founded by Martin Nazareth with the mission of developing people and organizations. His passion for excellence, combined with his extensive knowledge and experience, successfully launched the fledgling company to help organizations find their own way to high-value, low-cost solutions to everyday operational and process issues. More importantly, OpEx Solutions helps our clients strategize, analyze, and form execution plans to drive improvement exponentially while avoiding major failures.

In 2010, the CenTex OpEx Consortium was established to provide a forum for Central Texas member organizations to share knowledge and experience in the use of operational excellence tools and systems to drive strategic productivity improvement.

The years that followed saw a spike in OSI’s growth. The staff increased with the addition of extraordinarily skilled and knowledgeable experts specializing in diverse areas of operational excellence such as Six-sigma tools; Lean; total productive and autonomous maintenance (TPM/AM); asset reliability; process reliability; supply chain; risk management; automation and many more. As a result, OSI experienced upward growth in executive coaching and program and project management. On the training side, OSI’s training offerings grew to 17 and the company became a Project Management Institute Registered Education Provider®. 

In addition, at the end of December 2018, OSI was approved by the Texas Commission on Environmental Quality (TCEQ) to provide Total Productive Maintenance (TPM) training for continuing education for TCEQ Water and Wastewater licensees. 

Due to many requests for dedicated workshops, OSI currently offers a total of 50 workshops in ten subject-matter areas. OSI will work with clients to customize or develop seminars or workshops tailored to their specific needs.

OpEx Solutions, Inc. has achieved staying on the path of excellence by:

  • Providing opportunities for people
  • Enabling clients to be successful by developing their own people and systems at the lowest cost and with least disruption possible
  • Not violating legal or ethical norms
  • Driving a passionate pursuit of excellence — individually and as an organization

OSI’s steady rise has allowed the company to carefully plan ahead and set goals that will enhance the organization’s ability to serve our treasured clients more fully. The next year or so will see the launch of the Certificate of Operational Excellence Program with tracks for Associates, Professionals, and Executives. There are also additional training offerings for executives, managers, and practitioners in new areas of technology in the works. A little farther up the road, OSI will begin offerings in automation and robotics. 

Another step in OSI’s progress will be the launch of a new website in 2019. The new website will have enhanced support for mobile devices and improved accessibility.

The metal tin is symbolic of the 10-year anniversary because it represents flexibility and durability. Also used to protect other metals from rusting or tarnishing, tin also represents protection. OSI looks forward to a durable, flexible relationship protecting your organization on the rewarding journey towards operational excellence.

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People Engagement through Asset Reliability Management & TPM 

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The condition of equipment plays a vital role in providing water for over 1 million customers in a 540 square mile area — Austin Water's mandate. This organization has been successful for over 100 years and prides itself in the knowledge that the water released from its wastewater treatment plants is much cleaner than what is in its natural state in the rivers and lakes.
Austin Water hosted a benchmarking event May 16, 2018 at their South Austin Regional Wastewater Treatment Plant for the CenTex OpEx Consortium focusing on their Employee Engagement Asset Reliability Management and Total Productive Maintenance programs. The tour was a testament to their dedication to continuous improvement through a strong TPM/AM program.
 
Austin Water credits keeping capital expenditure under control to keep their costs low and their equipment up and running — they run 24/7 365 days a year.

What was clearly evident during the even was Austin Water's strong  commitment to asset management from all levels of the organization to keep their equipment in the best shape possible,  cutting down on costs, downtime, and enabling them to nip minor issues in the bud before they become major ones. Operators are strongly dedicated to autonomous maintenance and supervisors and top management support their efforts to the point of participating in cleaning and tagging equipment.
 
Salient points emphasized by Austin Water of the lessons learned along the way included: 
  • Identify the correct equipment
  • Start the program where you have strong champion respected by employees
  • Leadership participation in the initial cleaning demonstrated support and that there is one team
  • It's a two steps forward, 1 step backwards kind of a deal
  • Don't bite off more than you can chew
  • Realize it's a journey and having a good guide is critical
  • Keep your sense of humor

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Some of the key takeaways of the group included aligning resources, setting firm project priorities, and identifying potential gaps that can lead to failing to execute the strategic plan.

 

 
 

OpEx Solutions is an organization that helps identify strategic areas for improvement and provides effective high-value, low-cost solutions, training, and project management to drive significant productivity improvement through the use of operational excellence tools and systems in most manufacturing and service industries.


With a variety of offerings to choose from, we're confident of working with your organization to find and define your own way through:

  • Executive Coaching
  • World-class Training
  • Dedicated Workshops
  • Knowledge Network
  • Project Management

If you have any questions or comments, please feel free to contact us.

Find out more About Us, then look at our Stategy to make your possibilities a reality.

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Ask the Expert!

For free email business advice, send your questions, comments or ideas to mnazareth@opexsolutions.org. For issues that are of particular interest to the the community, we may publish (with your permission) your questions along with our answers on this web site.

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OpEx Solutions is a Project Management Institute Registered Education Provider

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The PMI Registered Education Provider logo is a registered mark of the Project Management Institute, Inc.
OpEx Solutions' PMI Registered Education Provider ID Number is 3510.

We are proud members of the following organizations:

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